Effective Date: May 4, 2026 · Last Updated: May 4, 2026
This Privacy Policy describes how BetterCallAlex, a product of Salt City Labs LLC (“BetterCallAlex,” “we,” “us,” or “our”), collects, uses, and shares information when you use our AI phone receptionist platform at bettercallalex.ai (the “Service”).
By using the Service, you agree to the collection and use of information in accordance with this policy.
If you connect third-party integrations (Calendly, Square, etc.), we receive information from those services as authorized by you, including service catalogs, availability data, and customer records relevant to handling calls and bookings.
We use the information we collect to:
We do not sell your personal information. We share information only as described below:
We use third-party service providers to operate the Service. These providers process information on our behalf and are contractually required to protect it:
When you authorize a third-party integration (such as Calendly or Square), we share information with that service as needed to provide the integration's functionality, in accordance with the permissions you grant.
We may disclose information if required by law, subpoena, or legal process, or to protect our rights, property, safety, or those of our users or others.
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.
When you opt in to SMS notifications through your account settings, BetterCallAlex collects and processes your mobile phone number for the purpose of sending account-related messages, including service updates, trial and billing notifications, and call summaries from your AI receptionist.
We use Telnyx LLC as our messaging service provider; your phone number and message content are transmitted through their network to deliver SMS messages.
We do not sell, rent, or share your mobile phone number with third parties for marketing purposes. Your phone number is used only for the notifications you have opted in to receive.
You may opt out at any time by replying STOP to any message, or by disabling SMS notifications in your account settings. Standard message and data rates from your mobile carrier may apply.
For SMS-related questions, contact [email protected] or reply HELP to any message.
When your AI receptionist handles a call, the call is recorded and transcribed for the purpose of providing you with summaries, analytics, and ongoing service quality. This applies to calls placed by third parties to your AI receptionist's phone number.
If you operate in a jurisdiction that requires two-party consent for call recording, you are responsible for ensuring callers are notified that the call is being recorded. We provide tools to support this notification through your AI receptionist's greeting.
Caller phone numbers and call content are stored as part of your account's call history and used to provide caller recognition features (e.g., recognizing returning callers).
We retain account information for as long as your account is active. After account deletion, we retain certain information as required for legitimate business purposes, including:
You may request deletion of your data at any time by contacting [email protected], subject to the legitimate business retention requirements above.
We implement reasonable technical and organizational measures to protect your information, including encryption in transit (TLS) and at rest, access controls, and security monitoring. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Depending on your jurisdiction, you may have rights regarding your personal information, including:
To exercise these rights, contact [email protected]. We will respond within the time periods required by applicable law.
The Service is not intended for use by individuals under 18. We do not knowingly collect information from children. If you believe we have collected information from a child, contact us at [email protected].
The Service is operated from the United States. If you access the Service from outside the United States, your information will be transferred to, stored, and processed in the United States. By using the Service, you consent to this transfer.
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top. For material changes, we will provide notice through the Service or by email. Your continued use of the Service after changes constitutes acceptance of the updated policy.
If you have questions about this Privacy Policy, contact us at:
BetterCallAlex (Salt City Labs LLC)